General

Frequently asked questions(FAQ)

What is an LMS?

An LMS is short for Learning Management System. It is a software that allows you to automate, manage, and capture the learning, or training, with your organization.

An LMS, or learning management system, combines a wide range of features to present a class setting without having the students come into a physical classroom. It all depends on the WordPress LMS plugin you go with, but in general, the tools allow you to create classes, share coursework, enroll students, and evaluate the students with quizzes.

What are the benefits of an LMS?

Learning Management System (LMS) advantages include the ability to capture compliance training, reduce the amount of time and effort to managing organizational-wide learning, reduce skills gaps with to a better way to distribute and encourage a learning culture, and increase visibility to learning effectiveness to optimize programs.

Why is collaborative learning so important?

Employees often learn from each other, and a majority of learning in an organization is informal learning – or learning in the flow of work. It’s important to encourage and capture organization-wide collaboration for increased productivity, social learning, and cross-team communication. 

A modern learning software should encourage collaborative learning – the ability to follow and share colleague updates, join communities, discuss projects and learning, and share appreciation and knowledge across multiple teams. As employee expectation and required skills shift, it’s important to capture informal learning, and drive increased adoption of a common learning system with modern capabilities.

Do you offer free trials?

We do not offer free trials. If you purchase and decide within 30 days that LearnDash isn’t going to be the right fit for your project, you are eligible for reimbursement per our refund policy.

All we ask is that if you do encounter a roadblock that you reach out to our support team so that we can provide assistance ?.

What kind of support do you offer?

All customers receive access to start-up guides, documentation, community forums, and help desk via the LearnDash Support site. Please see our Support Policy for additional details.

What technical support do you provide?

We offer 24/5 support primarily via forums and email, which we have found to be the most efficient means for both our customers and our support staff.

What kind of security measures do you take?

By default, all web pages are served using HTTPS. Our Amazon cloud infrastructure is hosted in a virtual private cloud. All personal passwords are encrypted. Our e-commerce integration is PCI compliant, and financial data never even touches our servers.

 All access to files, such as images and videos, are via URLs that are individually encrypted for each user to prevent unauthorized sharing of resources. Our database is encrypted at rest.

Can I share my courses with non-registered users?

Absolutely! You can get a share link for each course that allows an end-user to complete it without having to register first.